Industry Nine Factory Service Rates
Industry Nine offers factory service on all of our products. Please contact us at 828-210-5113 or service@industrynine.com to set up a RMA # and discuss your needs.
| System Wheel Rebuild |
$75 |
| Classic J Bend Wheel Rebuild |
$85 |
| Front Hub Service |
$20 |
| Rear Hub Service |
$40 |
| Basic Wheel True |
$30 |
| Rim Replacements |
Price varies with model |
*Rates are subject to change by our service team
All product must arrive clean and without rotors, cassettes, and tires. Extra charges will apply for tire mounting or extra parts assembly. Industry Nine is not responsible for extra parts sent with wheels and hubs.
CARBON PRODUCT LIFETIME WARRANTY
Industry Nine has gone the extra mile to ensure we offer the best Carbon Wheels available. We are so confident in our wheels that we are now offering a limited lifetime warranty on all carbon wheelsets sold after January 1, 2018.
The limited lifetime warranty applies to all Industry Nine branded complete carbon wheelsets. Under the limited lifetime warranty, Industry Nine certifies all wheels to be free from defects in materials and workmanship* and applies to the original owner.**
Industry Nine carbon wheel systems are engineered to be ridden every day and are designed and tested to ensure the strength of the wheels far exceed the loads incurred during their intended use.*** You can rest assured that if you are on an Industry Nine Carbon wheelset, we have you covered.
*The warranty applies to all original owners who purchase their wheels from an Industry Nine Authorized Dealer or directly from Industry Nine; wheels purchased through third-party sites are excluded from the warranty.
**Keep in mind that wheels (as with most moving parts) require periodic maintenance and service. Bearings are considered a wear item and if properly serviced, should last several years, but are not covered under the lifetime warranty. The exception is our Enduro XD-15 Hybrid Ceramic bearings (which are an upgrade option). Any wheel that has been altered, improperly maintained or installed, or modified from its original build will not be eligible for this warranty.
***If you are riding the wheels within the scope of their designated use, we have you covered. If you hit a tree at 30mph or come up short on a double while riding your road bike at the bike park and break a wheel - we have a great crash replacement program.