WARRANTY POLICY
We Got you.

CARBON PRODUCT LIFETIME WARRANTY

Industry Nine has gone the extra mile to ensure we offer the best Carbon Wheels available. We are so confident in our wheels that we are now offering a limited lifetime warranty on all wheelsets sold after January 1, 2018.

The limited lifetime warranty applies to all Industry Nine branded complete carbon wheelsets. Under the limited lifetime warranty, Industry Nine certifies all wheels to be free from defects in materials and workmanship* and applies to the original owner.**

Industry Nine carbon wheel systems are engineered to be ridden every day and are designed and tested to ensure the strength of the wheels far exceed the loads incurred during their intended use.***  You can rest assured that if you are on an Industry Nine Carbon wheelset, we have you covered. 

*The warranty applies to all original owners who purchase their wheels from an Industry Nine Authorized Dealer or directly from Industry Nine; wheels purchased through third-party sites are excluded from the warranty.  

**Keep in mind that wheels (as with most moving parts) require periodic maintenance and service.  Bearings are considered a wear item and if properly serviced, should last several years, but are not covered under the lifetime warranty.  The exception is our Enduro XD-15 Hybrid Ceramic bearings (which are an upgrade option).  Any wheel that has been altered, improperly maintained or installed, used without the OEM Reynolds Cycling brake pads (on rim brake wheels), or modified from its original build will not be eligible for this warranty.  

***If you are riding the wheels within the scope of their designated use, we have you covered.  If you hit a tree at 30mph or come up short on a double while riding your road bike at the bike park and break a wheel - we have a great crash replacement program.

 

ALLOY PRODUCT WARRANTY

We offer a two-year warranty against defects in materials or workmanship on all Industry Nine products.  Industry Nine will repair or replace, at our discretion, any affected components or assemblies.  The warranty will apply to the hub shell, axle, drive mechanism, spokes, and rims.

The intended application of Industry Nine products are non-motorized, single rider bicycles. Industry Nine will not be able to provide warranty support or assume liability for hubs or wheels that are utilized outside of their intended purpose. This warranty covers materials and workmanship, but does not cover normal wear and tear, such as bearing wear, or damage due to lack of proper service intervals.  

Spokes will be warranteed against defects, but not trail accidents, drivetrain/frame mechanical failure, or other foreign object intrusion.

Aluminum rims are covered under the two year warranty, but are not warrantied for impact or crash damage. Use of non-authorized aftermarket adaptors and/or modification of axles, hubs, spokes or any other component may result in voided warranty. Modification of rim finish or graphics by use of stripping solvents or chemicals will void rim warranty.

We believe in our product and will try to give Industry Nine customers the benefit of the doubt in any case where cause of failure is undetermined.

Industry Nine Return Policy: 

Please contact your Industry Nine dealer regarding their shop return policy on new, un-installed products returned within 30 days. Custom wheels will be subject to a 15% re-stocking fee. Absolutely no returns will be accepted on used products.


Industry Nine Factory Service Rates

 Industry Nine offers factory service on all of our products. Please contact us at 828-210-5113 or service@industrynine.com to set up a RMA # and discuss your needs.

$75*

$85*

$20*

$40*

$30*

Price varies depending on model

System Wheel Re-build 

Classic J Bend Wheel Re-build

Front Hub Service

Rear Hub Service

Basic Wheel True

Rim Replacements

 

*Rates are subject to change by our service team

All product must arrive clean and without rotors, cassettes, and tires. Extra charges will apply for tire mounting or extra parts assembly. Industry Nine is not responsible for extra parts sent with wheels and hubs.


Industry Nine is sourcing an improved bearing from ENDURO. The ENDURO LLU bearings are equipped with a full contact, dual lip seal. These are properly installed with the light grey seal side toward the outboard side of the component you are installing them into. This provides additional protection towards the side most exposed to the elements.

BEARING BETA


Will my I9's work?

We pride ourselves as one of the most compatible wheel and hub manufacturers on the planet. Our systems are deliberately designed with adaptability to various frame, fork and drivetrains - all on the same hubshell. In short, we have you covered. Axle and end cap kits along with freehub bodies are available from our webstore or your local i9 dealer. 

2006-2012 "Legacy" Products:

XC Front Hub - QR / 9mm thru / 15mm thru

XC Rear Hub -  QR135 / 10x135 / 12x135 / 12x142 - Shimano 9/10/11spd/Sram 9/10spd and SRAM XD1 11spd 

Enduro Front Hub - QR / 9mm thru / 15mm thru / 20mm

Enduro Rear Hub - QR135 / 10x135 / 12x135 / 12x142 - Shimano 9/10/11spd/Sram 9/10spd and SRAM XD1 11spd 

Single Speed - QR / 10x135 / 12x135 / 12x142

DH150 Rear Hub (looks like Enduro) - 12x150 / 12x157 - Shimano 9/10/11spd/Sram 9/10spd and SRAM XD1 11spd 

Classic Flanged Front Hub - QR / 9mm thru / 15mm thru / 20mm

Classic Flanged Rear Hub - QR135 / 10x135 / 12x135 / 12x142 - Shimano 9/10/11spd/Sram 9/10spd and SRAM XD1 11spd  

Classic Flanged Single Speed - QR / 10x135 / 12x135 / 12x142

Classic Flanged DH150 Rear Hub - 12x150 / 12x157 - Shimano 9/10/11spd/Sram 9/10spd and SRAM XD1 11spd 


TORCH Series Products

Torch Front Mountain Hubs, all - QR / 9mm thru / 15mm / 20mm 

Torch Rear Mountain Hubs, all - QR135 / 10x135 / 12x135 / 12x142 - Shimano 9/10/11spd/Sram 9/10spd and SRAM XD1 11spd 

Torch Rear BOOST 148 Hubs, all - Boost 12x148 

Torch Single Speed, all - QR / 10x135 / 12x135 / 12x142

Torch Rear DH150 Hubs, all - 12x150 / 12x157 - Shimano 9/10/11spd/Sram 9/10spd and SRAM XD1 11spd 

Torch Road Front, all - QR / 15mm thru

Torch Road Rear, all - QR - Shimano/SRAM 10/11spd and Campagnolo 10/11spd 

Torch Road/CX Disc Front, all - QR / 15mm thru

Torch Road/CX Disc Rear, all - QR / 10x135 / 12x142 - Shimano/SRAM 10/11spd and Campagnolo 10/11spd

Torch Fatbike Front, all - QR135 / Rear-offset 135 / 15x135 / 15x142 / 15x150 - Bluto only 

Torch Fat Bike 170, all - QR170 / 12x177

Torch Fatbike 190, all - QR190 / 12x197 


By starting with a 20-25% larger cross-sectional area, our machined 7075-T651 aluminum is equal in tensile strength to any 14-gauge or 14/15 DB spoke available. In many ways, the Industry Nine spoke is much stronger, because we have removed all the weak points (known as stress risers) inherent in the design of a traditional hooked steel spoke. First, the spoke has no bend. This is nothing new, but remains an intelligent design. Most steel spokes fail either at the middle of the bend, or the first thread at the nipple end. By eliminating the bend altogether, the spoke is instantly less prone to fatigue stress failure. Second, the root diameter of the Industry Nine one-piece spoke thread is actually larger than the diameter of the length of the spoke. Other spokes fail at the first thread because the root diameter (the bottom of the thread’s “V”) is actually the smallest diameter of the spoke, just where slight relative motions of the nipple apply additional bending forces.

Aluminum spokes?


Actually not any more than a traditional spoke. The larger cross-section allows the spoke to act like a very long screw. By using similar very hard alloys in the spoke and hub, and lubrication during assembly, the spokes remain free of corrosion – which is the true cause of frozen nipples, along with metal-to-metal galling that happens with multiple-piece designs. We’ve also eliminated the need for special tools of any kind. A standard Park Tool SW-0 spoke wrench (.126” /15 ga) fits perfectly. While very similar in practice to truing traditional wheels, the larger thread pitch of our spokes requires a small adjustment in practice, because less rotation is needed to effect the same increase in tension (which is really a measurement of elongation in the case of a spoke). Once the mechanic learns to think in quarter-turns, even 1/8-turns, truing the wheels becomes second nature. We do recommend that the spoke tension be remeasured after an initial break-in period of 4-6 hours.

Stay True?


Obviously, the aluminum spoke is not going to hold up to abrasion as well as steel. We feel the benefits far outweigh the weaknesses. We challenged our test riders to break stuff. In many cases, we have seen spokes chewed nearly in half by maladjusted drivetrains continue to hold tension without adverse affects. We have also seen wheels with half the spokes obviously bent by a foreign object show no loss of trueness. We have even seen wheels with four spokes missing from a derailler failure off the first drop complete a day of downhill runs (after which it did require a new rim). We recommend replacement of nicked or chewed up spokes at the earliest convenience. In short, an Industry Nine wheel will hold up as well, if not better then a traditional steel spoked wheel or other system wheels available to riders today.  

sticks and stones


We believe that our own in-house designed Torch Series rims, including our PillarCarbon by Reynolds Cycling, to be unparalleled in quality and consistency. We also understand that everybody has an opinion about their favorite rim, and we don’t know everything all the time. We can mate our Torch series hub and spoke chassis to your 32 hole rim of choice. We will machine spokes to any length imaginable, accommodating many 32 hole rims on the market, including those by Stan's No Tubes, DT Swiss, WTB, Spank, Derby, NOX, Ibis, Atomik, Whisky Parts Co, Specialized and We Are One. All we need is the ERD (effective rim diameter) of the rim in question. Due to the mold process and nipple requirements ENVE specifies, we can not build our Torch system chassis to ENVE hoops.

Please work with your LBS to order your Torch System Chassis. For the sake of accountability and quality control we are currently performing the assembly of all Industry Nine wheels in-house.

We DO NOT accept Light Bicycle or Nextie, etc. and we reserve the right to decline building our system hub and spoke chassis on a rim we feel does not meet our quality requirements or standards. 

Different Rims


Holy 120 engagement points! How strong is your drive mechanism?
The Industry Nine drive mechanism is a fairly simple, tried-and-true pawl arrangement. When engaged, each of the three driving pawls itself has three points, providing nine points of contact to the hardened A2 drive ring. The drive ring has 60 teeth, which would normally allow a 6-degree engagement – among the fastest in the industry. Our proprietary mechanism allows for a second set of three pawls, phased three degrees from the first. This feature cuts engagement time in half, to a mind-blowing three degrees! Our lightning quick take-up has become highly desirable on singlespeeds, twenty-niners, and disciplines with gate starts. We have tested our drive system beyond 700 ft-lbs of torque, which amounts roughly to a super-chipped Ford Power Stroke turbo diesel engine. In over two years of prototyping and testing, we have had zero drive mechanism failures.

120 points baby


The pawl mechanism of our hubs has a distinctive buzz that gets quieter with break-in time. It has the sound of nothing more than the highest-quality sprung pawl system. Most riders report that the noise is inaudible over the wind at higher speeds. It is loud enough to be heard, yet not so loud as to detract from the experience you are trying to enjoy.

Loud and proud


Our near-instant engagement mechanism is not magic, but rather built on solid mechanical principles. Having said this, it is assembled in our facility under highly controlled conditions by persons intimately familiar with its operation. Disassembly by the end user is possible, and fairly easy with the proper tools. To a skilled and versatile mechanic, it will present no problems, especially once we have published an exploded view and service instructions. In the immediate meantime, we recommend contacting Factory Technical Assistance for rear hub service. Hubs that experience failure after unauthorized service can of course be repaired, just not under warranty. Please contact us at 828-210-5111 or service@industrynine.com to set up a RMA # and discuss your needs.

Serviceable?
Well Of COurse.


We have a very small, purpose built anodizing lab made specifically to anodize the parts we make for your wheels and hubs. Anodizing is an electro-chemical process that has many variables the operator has to react to and adjust daily. While we try to keep our color parameters close, there can be variations from batch to batch, between various alloys and from morning to afternoon. Due to these circumstances we can not guarantee that your Industry Nine hubs or spokes will match any one else's paint, anodizing, colors you see on screen, your sunglasses...etc.

Please note - all anodization is subject to fade in direct UV exposure such as sunlight and tanning booths. Please don't tan with your bike - or leave it on your car or at the trailhead if you want your i9's to remain their most brilliant. Certain cleaners may also affect the finish of your anodized parts. Please use warm soapy water to clean your wheels and hubs. 

Anodizing Match?


Industry Nine does supply an extraction cap and/or bolt for our Lefty hubs, or wheelsets built with Lefty hubs.  The bolt will also work with our MatchStix multi-tool handle.

LEFTY?


Any of our mountain bike hubs or wheels - 2005 to 2012 "Legacy" generation - or 2013 to current Torch generation products are compatible with SRAM 1x11 MTB drivetrains using an XD1 FH body or Shimano XTR 11spd using the "tradtional" HG-style FH body.

These are mountain bike drivetrains and will not work with Shimano or SRAM 11spd road cassettes. 

11 spd Road Groupset
On MTN?


20 x 110 Boost? or?

Please check with your local bike shop, or fork manufacturer to determine if you have a 20 x 110 boost fork or 20 x 110 non boost fork. The fitment guide above can help you determine your current set-up before placing an order. Any further questions? Give us a call at 828-210-5113.


Of course we do! But we have a few requests...

- Please schedule your visit at least 24 hours in advance of your anticipated arrival for one of the times below. This allows us the opportunity to make sure we have appropriate staffing to cover the tour. 

Mondays 9:30AM

Fridays 1:30PM

- Please keep groups to five people or less. Special considerations or arrangements can be made for larger groups, but we like to have more notice.

- No minors allowed in the machine shop

- Closed toed shoes are required - NO SANDALS or FLIP FLOPS are allowed. 

- Eye protection is provided and required while in the shop 

- Ear protection is available upon request

Facility Tours


Sorry, but we don't offer our straight pull system hubs/spokes by themselves, for mountain or road/road disc. We want to ensure all of our wheels built with our proprietary chassis be done to our exact specifications for QC and warranty qualification and accountability. The only way to ensure the processes are to our standards is to limit assembly to our approved dealers and distributors. 

Build Your Own