Industry Nine Carbon Rim Limited Lifetime Guarantee
This Limited Lifetime Guarantee applies to carbon rims purchased as part of an Industry Nine wheelset from Industry Nine or an authorized Industry Nine dealer since 2018. Industry Nine Guarantees to the original owner that these carbon rims are free from defects in materials and workmanship for the lifetime of the product. In addition, Industry Nine guarantees the rims against impact-related failures under normal riding conditions, provided the wheel is ridden within the scope of its intended design and use. This does not apply to damage related to significant crashes or other major impacts outside of the scope of use (for example, riding your XC wheelset on double black trails at a DH park or casing a 30-foot gap into a rock landing).
Coverage:
Subject to the limitations stated herein, if a carbon fiber rim covered by this guarantee fails due to a defect in materials or workmanship or from an impact during its lifetime while being ridden within its intended design parameters, Industry Nine will provide a replacement rim.
Replacement Options:
In the event of a valid warranty claim for a carbon rim, the customer has the following options for the rebuild:
- Replacement Rim Only: Industry Nine will ship a replacement carbon fiber rim directly to the customer or their preferred bicycle shop.
- Wheel Rebuild by Industry Nine: The complete wheel can be sent to Industry Nine for the rebuild.
Customer Responsibility:
Regardless of the chosen replacement option, the customer is responsible for all shipping costs associated with the warranty claim. For Option 2, Industry Nine offers a flat-rate shipping fee of $70/70€, which covers the cost of shipping the complete wheel both to Industry Nine and back to the customer.
The customer is also responsible for all labor costs associated with the wheel rebuild. However, for wheels sent to Industry Nine for rebuild under this warranty, a reduced labor fee will be applied.
Hub Warranty:
Industry Nine warranties its hubs to be free from manufacturing defects for a period of two (2) years from the date of original purchase. This warranty covers defects in materials and workmanship of the hub components, but does not include normal wear and tear, such as bearing replacements.
Spoke Warranty:
Spokes are not covered under this warranty unless a manufacturing defect is determined by Industry Nine. Issues such as wear and tear, damage from crashes, or improper maintenance are not covered.
Conditions and Exclusions
This warranty is non-transferable and applies only to the original purchaser.
This warranty does not cover:
- Damage resulting from accidents, abuse, misuse, neglect, improper installation, or modification.
- Normal wear and tear, including but not limited to cosmetic imperfections and fading.
- Damage caused by the use of incompatible components or improper maintenance.
- Damage incurred during shipping when not using Industry Nine’s flat-rate shipping option.
- Any rim that has been modified or repaired by anyone other than Industry Nine.
Proof of Purchase:
A valid proof of purchase (original sales receipt or invoice) is required for all warranty claims.
We offer a two-year warranty against defects in materials or workmanship on all Industry Nine products. Product must be purchased new from authorized dealer, valid for the original owner exclusively. Industry Nine will repair or replace, at our discretion, any affected components or assemblies. The warranty will apply to stems, MatchStix, hub shells, axles, drive mechanisms, spokes, and rims.
Industry Nine will not be able to provide warranty support or assume liability for hubs or wheels that are utilized outside of their intended purpose. This warranty covers materials and workmanship but does not cover normal wear and tear, such as bearing wear, or damage due to lack of proper service intervals.
Spokes will be warranted against defects, but not trail accidents, drivetrain/frame mechanical failure, or foreign object intrusion.
Aluminum rims are covered under the two-year warranty but are not warrantied for impact or crash damage. Use of non-authorized aftermarket adaptors and/or modification of axles, hubs, spokes or any other component may result in a voided warranty. Modification of rim finish or graphics by use of stripping solvents or chemicals will void rim warranty. Use of tire inserts, tire casing type or tire air pressure being ridden does not alter or modify this warranty. Alloy rims can still be susceptible to impact damage when riding inserts, and/or using tires with heavy duty casings, and/or inflated to higher pressures.
We believe in our product and will try to give Industry Nine customers the benefit of the doubt in any case where the cause of failure is undetermined.
Industry Nine Stems are covered under a two-year limited warranty against defects in materials or workmanship. This warranty applies to the original owner and does not cover crash damage, abuse, damage due to improper installation, cosmetic changes due to aging, or use of the product outside of its intended purpose.
Please keep in mind that bicycle parts are subject to impact damage and material fatigue over time and all bicycle products have a finite service life dependent on the type and frequency of use. We recommend that you have your stem and other cockpit components inspected at least once/year by a qualified mechanic to ensure rider safety.
Warranty claims are administered at the sole discretion of Industry Nine and warranty product must be returned to the Industry Nine dealer where the product was purchased or directly to Industry Nine and require an original receipt.
Any significant anodizing fade within two years of purchase will be covered under warranty.
Industry Nine Matchstix tools are covered under a two-year limited warranty against defects in materials or workmanship. This warranty applies to the original owner and does not cover crash damage, abuse, damage due to improper installation, cosmetic changes due to aging, or use of the product outside of its intended purpose.
Warranty claims are administered at the sole discretion of Industry Nine and warranty product must be returned to the Industry Nine dealer where the product was purchased or directly to Industry Nine and require an original receipt.
Industry Nine iRiX headsets, including bearings, are warrantied for the lifetime of the original owner.* This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, or use other than that for which the product was intended.
Any significant anodizing fade within two years of purchase will be covered under warranty.
RETURN + WARRANTY SHIPPING POLICY
Please contact your Industry Nine dealer regarding their shop return policy on new, un-installed products returned within 30 days. Industry Nine reserves the right to reject returns on products that have been installed on a bicycle or damaged due to handling.
If you have a warranty claim you’d like to make, please fill out a service & warranty form here. The rider is responsible for any labor or shipping charges needed to get the product to our facility. If the warranty claim is accepted, Industry Nine will repair or replace affected product and cover return ground service shipping back to the rider.
All returns must be in new uninstalled condition. Additionally returns on custom wheels are subject to a 10% restocking fee.
Industry Nine will refund shipping in the case of order or fulfilment errors at the fault of Industry Nine. All other shipping charges are non-refundable or the responsibility of the buyer.
Refunds can only be processed within 180 days.