CARBON PRODUCT LIFETIME WARRANTY
Industry Nine has gone the extra mile to ensure we offer the best Carbon Wheels available. We are so confident in our wheels that we are now offering a limited lifetime warranty on all carbon rims sold after January 1, 2018.
The limited lifetime warranty applies to all Industry Nine branded complete carbon wheelsets. Under the limited lifetime warranty, Industry Nine certifies all rims to be free from defects in materials and workmanship* and applies to the original owner.**
Industry Nine carbon wheel systems are engineered to be ridden every day and are designed and tested to ensure the strength of the wheels far exceed the loads incurred during their intended use.*** You can rest assured that if you are on an Industry Nine Carbon wheelset, we have you covered.
*The warranty applies to all original owners who purchase their wheels from an Industry Nine Authorized Dealer or directly from Industry Nine; wheels purchased through third-party sites are excluded from the warranty.
**Keep in mind that wheels (as with most moving parts) require periodic maintenance and service. Bearings are considered a wear item and if properly serviced, should last several years, but are not covered under the lifetime warranty. The exception is our Enduro XD-15 Hybrid Ceramic bearings (which are an upgrade option). Any wheel that has been altered, improperly maintained or installed, or modified from its original build will not be eligible for this warranty.
***If you are riding the wheels within the scope of their designated use, we have you covered. If you hit a tree at 30mph or come up short on a double while riding your road bike at the bike park and break a wheel - we have a great crash replacement program.
We offer a two-year warranty against defects in materials or workmanship on all Industry Nine products. Product must be purchased new from authorized dealer, valid for the original owner exclusively. Industry Nine will repair or replace, at our discretion, any affected components or assemblies. The warranty will apply to stems, MatchStix, hub shells, axles, drive mechanisms, spokes, and rims.
Industry Nine will not be able to provide warranty support or assume liability for hubs or wheels that are utilized outside of their intended purpose. This warranty covers materials and workmanship but does not cover normal wear and tear, such as bearing wear, or damage due to lack of proper service intervals.
Spokes will be warranted against defects, but not trail accidents, drivetrain/frame mechanical failure, or foreign object intrusion.
Aluminum rims are covered under the two-year warranty but are not warrantied for impact or crash damage. Use of non-authorized aftermarket adaptors and/or modification of axles, hubs, spokes or any other component may result in a voided warranty. Modification of rim finish or graphics by use of stripping solvents or chemicals will void rim warranty. Use of tire inserts, tire casing type or tire air pressure being ridden does not alter or modify this warranty. Alloy rims can still be susceptible to impact damage when riding inserts, and/or using tires with heavy duty casings, and/or inflated to higher pressures.
We believe in our product and will try to give Industry Nine customers the benefit of the doubt in any case where the cause of failure is undetermined.
Industry Nine Stems are covered under a two-year limited warranty against defects in materials or workmanship. This warranty applies to the original owner and does not cover crash damage, abuse, damage due to improper installation, cosmetic changes due to aging, or use of the product outside of its intended purpose.
Please keep in mind that bicycle parts are subject to impact damage and material fatigue over time and all bicycle products have a finite service life dependent on the type and frequency of use. We recommend that you have your stem and other cockpit components inspected at least once/year by a qualified mechanic to ensure rider safety.
Warranty claims are administered at the sole discretion of Industry Nine and warranty product must be returned to the Industry Nine dealer where the product was purchased or directly to Industry Nine and require an original receipt.
Any significant anodizing fade within two years of purchase will be covered under warranty.
Industry Nine Matchstix tools are covered under a two-year limited warranty against defects in materials or workmanship. This warranty applies to the original owner and does not cover crash damage, abuse, damage due to improper installation, cosmetic changes due to aging, or use of the product outside of its intended purpose.
Warranty claims are administered at the sole discretion of Industry Nine and warranty product must be returned to the Industry Nine dealer where the product was purchased or directly to Industry Nine and require an original receipt.
Industry Nine iRiX headsets, including bearings, are warrantied for the lifetime of the original owner.* This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, or use other than that for which the product was intended.
Any significant anodizing fade within two years of purchase will be covered under warranty.
RETURN + WARRANTY SHIPPING POLICY
Please contact your Industry Nine dealer regarding their shop return policy on new, un-installed products returned within 30 days. Industry Nine reserves the right to reject returns on products that have been installed on a bicycle or damaged due to handling.
If you have a warranty claim you’d like to make, please fill out a service & warranty form here. The rider is responsible for any labor or shipping charges needed to get the product to our facility. If the warranty claim is accepted, Industry Nine will repair or replace affected product and cover return ground service shipping back to the rider.
All returns must be in new uninstalled condition. Additionally returns on custom wheels are subject to a 10% restocking fee.
Industry Nine will refund shipping in the case of order or fulfilment errors at the fault of Industry Nine. All other shipping charges are non-refundable or the responsibility of the buyer.
Refunds can only be processed within 180 days.