Industry Nine Factory Service Rates
Industry Nine offers factory service on all of our products. Please contact us at 828-210-5113 or service@industrynine.com to set up a RMA # and discuss your needs.
| System Wheel Rebuild |
$75 |
| Classic J Bend Wheel Rebuild |
$85 |
| Front Hub Service |
$20 |
| Rear Hub Service |
$40 |
| Basic Wheel True |
$30 |
| Rim Replacements |
Price varies with model |
*Rates are subject to change by our service team
All product must arrive clean and without rotors, cassettes, and tires. Extra charges will apply for tire mounting or extra parts assembly. Industry Nine is not responsible for extra parts sent with wheels and hubs.
Alloy Product Warranty
We offer a two-year warranty against defects in materials or workmanship on all Industry Nine products. Industry Nine will repair or replace, at our discretion, any affected components or assemblies. The warranty will apply to stems, MatchStix, hub shells, axles, drive mechanisms, spokes, and rims.
Industry Nine will not be able to provide warranty support or assume liability for hubs or wheels that are utilized outside of their intended purpose. This warranty covers materials and workmanship but does not cover normal wear and tear, such as bearing wear, or damage due to lack of proper service intervals.
Spokes will be warranted against defects, but not trail accidents, drivetrain/frame mechanical failure, or foreign object intrusion.
Aluminum rims are covered under the two-year warranty but are not warrantied for impact or crash damage. Use of non-authorized aftermarket adaptors and/or modification of axles, hubs, spokes or any other component may result in a voided warranty. Modification of rim finish or graphics by use of stripping solvents or chemicals will void rim warranty.
We believe in our product and will try to give Industry Nine customers the benefit of the doubt in any case where the cause of failure is undetermined.