WARRANTY & SERVICE
Industry Nine products are designed to keep you in the saddle and out of the service queue. Regular service and maintenance is simple and can be performed with basic tools readily available to the home or shop mechanic - no proprietary tools are required. To properly service your Industry Nine product, please follow the reference guides and videos found here.
FACTORY SERVICE
Industry Nine offers Factory Service on all of our products. Please contact us to set up a RMA # and discuss your needs.
*Rates are subject to change by our service team
All product must arrive clean and without rotors, cassettes, and tires. Extra charges will apply for tire mounting or extra parts assembly. Industry Nine is not responsible for extra parts sent with wheels and hubs.
| SERVICE | PRICE |
|---|---|
| SYSTEM WHEEL REBUILD | $100 |
| STEEL WHEEL REBUILD | $110 |
| CX-RAY WHEEL REBUILD | $200 |
| FRONT HUB SERVICE | $25 |
| REAR HUB SERVICE | $45 |
| BASIC WHEEL TRUE | $40 |
| TIRE REMOVAL | $15 |
| INSERT REMOVAL | $50 |
| CASSETTE REMOVAL | $15 |
| ROTOR REMOVAL | $10 |
WE STAND BEHIND WHAT WE MAKE.
We stand behind what we make. We design, test, and ride our products hard. Everything we build is made to exceed industry standards. That confidence isn't just in the engineering. It's in what we're willing to put behind it. If something goes wrong out on the trail, we want to make it right. Real people, real support!
Here is a quick look at our commercial warranty coverages for original owners:
LIFETIME WARRANTY: Carbon Rims (Applies to Industry Nine & We Are One carbon rims)
We cover our carbon rims for life against defects in materials and workmanship. Even better? We also cover riding impact damage. If you take a hard hit on the trail while riding within the wheel's intended use and the rim fails, we want to hear about it. We’ll get you a replacement rim or rebuild your wheel at the factory so you can keep rolling.
LIFETIME WARRANTY: Alloy Rims
(Applies to Industry Nine & We Are One alloy rims)
Our alloy rims are covered for life against manufacturing defects in materials and workmanship. If a flaw in our manufacturing process causes your alloy rim to fail, we will replace it.
5-YEAR WARRANTY: Hubs & Stems
Precision engineering, backed for the long haul. Our hubs and stems are covered against defects in materials and workmanship for 5 years from your original purchase date (with a 2-year guarantee on our anodized finish).
CRASH REPLACEMENT: We’ve Still Got Your Back
Did you buy your wheels second-hand? Did you drive your bike into the garage roof rack? If your rim damage falls outside of our standard warranty coverage, we offer a 50% Crash Replacement Discount on the retail price of a new rim to get you back on the bike without breaking the bank.
HOW TO ACTIVATE YOUR WARRANTY
To unlock these extended commercial warranties, you must be the original purchaser and have your original sales receipt or invoice.
RETURNS & EXCHANGES
Changed your mind? New, uninstalled standard products can be returned within 30 days of delivery. Custom wheelsets are subject to specific return conditions.