WARRANTY & SERVICE
Industry Nine products are designed to keep you in the saddle and out of the service queue. Regular service and maintenance is simple and can be performed with basic tools readily available to the home or shop mechanic - no proprietary tools are required. To properly service your Industry Nine product, please follow the reference guides and videos found here.
FACTORY SERVICE
Industry Nine offers Factory Service on all of our products. Please contact us to set up a RMA # and discuss your needs.
*Rates are subject to change by our service team
All product must arrive clean and without rotors, cassettes, and tires. Extra charges will apply for tire mounting or extra parts assembly. Industry Nine is not responsible for extra parts sent with wheels and hubs.
| SERVICE | PRICE |
|---|---|
| SYSTEM WHEEL REBUILD | $100 |
| STEEL WHEEL REBUILD | $110 |
| CX-RAY WHEEL REBUILD | $200 |
| FRONT HUB SERVICE | $25 |
| REAR HUB SERVICE | $45 |
| BASIC WHEEL TRUE | $40 |
| TIRE REMOVAL | $15 |
| INSERT REMOVAL | $50 |
| CASSETTE REMOVAL | $15 |
| ROTOR REMOVAL | $10 |
INDUSTRY NINE GROUP
Warranty & Rider Support
USA & Canada
We stand behind what we make.
Our products are designed, tested, and built to be quality components you can trust. We back them with a strong, rider-focused warranty. If something goes wrong out on the trail, we want to hear about it and make it right.
Below is a summary of our warranty coverage by product. For complete terms, conditions, and exclusions, please see our full Warranty Policy.
| Product | Warranty Period | Years 0-2 | After Year 2 |
|---|---|---|---|
| Carbon Rims | Lifetime | Parts covered; labor and shipping may apply | Parts covered; labor and shipping may apply |
| Alloy Rims | Lifetime | Parts, labor, and return shipping | Parts covered; labor and shipping may apply |
| Hubs | 5 Years | Parts, labor, and return shipping | Parts covered (years 3-5); labor and shipping may apply |
| Headsets (iRiX) | Lifetime | Full coverage | Defects in materials and workmanship |
| Stems | 5 Years | Full coverage | Defects in materials and workmanship |
| Aluminum spokes | Manufacturing defect only | Confirmed defects as determined by Industry Nine | Confirmed defects as determined by Industry Nine |
Carbon Rims
Our carbon rims are covered for life against defects in materials and workmanship. We also cover impact damage that occurs while riding within the intended use of the wheel. If you take a hard hit on the trail and the rim fails, that is exactly what this warranty exists for.
If your rim qualifies, you have two options:
Rim Replacement: We ship a replacement rim to you or your preferred shop. Shipping costs are the rider's responsibility.
Factory Rebuild: Send your complete wheel to us and we handle the rebuild. US: $110 steel / $100 alloy spoke builds. Canada: $125 steel / $110 alloy spoke builds.
Riders in the contiguous US and Canada can purchase a prepaid FedEx label covering both directions for a flat $80.
Alloy Rims
Alloy rims are covered for life against manufacturing defects, including split seams and cracks at spoke holes. If your alloy rim fails while riding as intended, we want to make it right. The same two replacement options (Rim Replacement or Factory Rebuild) apply. Full parts, labor, and return shipping are covered for the first two years; after that, parts remain covered and standard labor and shipping charges apply.
Impact or crash damage on alloy rims is not covered under warranty but may qualify for our Crash Replacement program.
Hubs
Hubs are covered for five years against defects in materials and workmanship. For the first two years, coverage includes parts, labor, and return shipping. From years three through five, parts are covered but labor and shipping are not. Bearings and other normal wear items are excluded. Proof of purchase is required.
Headsets & Stems
Industry Nine iRiX headsets (including bearings) are warranted for the lifetime of the original owner against defects in materials and workmanship. Stems carry a five-year warranty on the same terms. Significant anodizing fade within the first two years of purchase is covered for both products.
What We Do Not Cover
Across all products, coverage does not extend to accidents, abuse, neglect, or improper installation; normal wear and tear (including cosmetic fading); use of incompatible components; modifications or repairs by anyone other than Industry Nine; or riding outside the product's intended use category.
All warranties apply to the original purchaser only and require proof of purchase from a certified Industry Nine dealer or distributor.
How to Make a Claim
Complete the Service & Warranty Request form on our website. We may ask for photos or other documentation to help us understand what happened. If the claim is accepted, we will repair or replace the affected product. Return shipping assistance may be provided at our discretion based on the product and warranty evaluation.
For complete warranty terms, conditions, exclusions, and our returns and cancellations policies, please see our full Warranty Policy.
Questions? We are real people and we want to help.
Reach out at ridersupport@industrynine.com or visit industrynine.com/warranty